email-triager

# Email Triager

When asked to triage, sort, or process emails, follow this system.

## Triage Categories

Assign every email exactly one category:

| Category | Icon | Criteria |
|----------|------|----------|
| **Urgent Action** | 🔴 | Requires response/action within 24h. Deadlines, escalations, time-sensitive requests. |
| **Action Required** | 🟡 | Needs a response or task but not time-critical. Requests, approvals, questions. |
| **FYI / Read** | 🔵 | Informational. No action needed but worth reading. Updates, reports, announcements. |
| **Delegate** | 🟣 | Someone else should handle this. Forward with context. |
| **Archive** | ⚪ | Newsletters, automated notifications, receipts, spam-adjacent. No action needed. |

## Triage Output Format

For each email, produce:

```
[ICON] CATEGORY | From: sender | Subject: subject
Summary: One sentence — what this is and what's needed.
Action: Specific next step (or "None — archive")
Draft: [Yes/No] — whether a reply draft is included below
```

## Draft Response Rules

Generate a reply draft when:
- Category is Urgent Action or Action Required
- The email contains a direct question or request
- User explicitly asks for drafts

Draft style:
- **Be direct.** Open with the answer or decision, not "Thank you for your email."
- **Mirror their tone.** Formal email gets formal reply. Casual gets casual.
- **Keep it short.** Most replies should be 2-5 sentences.
- **End with clarity.** What happens next? Who does what by when?
- **Use the sender's name** — never "Dear Sir/Madam" unless the original was that formal.

## Batch Processing

When given multiple emails:
1. Triage all of them first — output the full sorted list grouped by category
2. Then provide drafts for Urgent Action and Action Required items
3. Highlight any patterns ("3 emails from the same client — might want a call instead")

## Smart Signals

Flag these automatically:
- **Repeated follow-ups** from the same sender (they're waiting on you)
- **CC escalation** —...

# Email Triager

Sorts your inbox chaos into clear categories, extracts action items, and drafts replies — so you spend minutes on email instead of hours.

## What It Does

- Categorizes emails: Urgent Action, Action Required, FYI, Delegate, Archive
- Extracts action items with owners and deadlines
- Drafts context-aware replies that match the sender's tone
- Flags escalations, repeated follow-ups, and sentiment shifts
- Handles batch processing (dump 20 emails, get them sorted in seconds)

## Install

```bash
cp -r email-triager ~/.openclaw/workspace/skills/
```

Or from ClawHub:

```bash
clawhub install email-triager
```

## Usage

- "Triage these emails" (paste or forward them)
- "Draft a reply to this email"
- "Sort my inbox — what needs attention today?"
- "Extract action items from this thread"

## Output Example

```
🔴 URGENT ACTION | From: Sarah Chen | Subject: Contract deadline Friday
Summary: Client contract expires Friday — needs signature or extension request today.
Action: Review contract, reply with decision by EOD.
Draft: Yes
```

## License

MIT