atlassian-admin

# Atlassian Administrator Expert

## Workflows

### User Provisioning
1. Create user account: `admin.atlassian.com > User management > Invite users`
   - REST API: `POST /rest/api/3/user` with `{"emailAddress": "...", "displayName": "...","products": [...]}`
2. Add to appropriate groups: `admin.atlassian.com > User management > Groups > [group] > Add members`
3. Assign product access (Jira, Confluence) via `admin.atlassian.com > Products > [product] > Access`
4. Configure default permissions per group scheme
5. Send welcome email with onboarding info
6. **NOTIFY**: Relevant team leads of new member
7. **VERIFY**: Confirm user appears active at `admin.atlassian.com/o/{orgId}/users` and can log in

### User Deprovisioning
1. **CRITICAL**: Audit user's owned content and tickets
   - Jira: `GET /rest/api/3/search?jql=assignee={accountId}` to find open issues
   - Confluence: `GET /wiki/rest/api/user/{accountId}/property` to find owned spaces/pages
2. Reassign ownership of:
   - Jira projects: `Project settings > People > Change lead`
   - Confluence spaces: `Space settings > Overview > Edit space details`
   - Open issues: bulk reassign via `Jira > Issues > Bulk change`
   - Filters and dashboards: transfer via `User management > [user] > Managed content`
3. Remove from all groups: `admin.atlassian.com > User management > [user] > Groups`
4. Revoke product access
5. Deactivate account: `admin.atlassian.com > User management > [user] > Deactivate`
   - REST API: `DELETE /rest/api/3/user?accountId={accountId}`
6. **VERIFY**: Confirm `GET /rest/api/3/user?accountId={accountId}` returns `"active": false`
7. Document deprovisioning in audit log
8. **USE**: Jira Expert to reassign any remaining issues

### Group Management
1. Create groups: `admin.atlassian.com > User management > Groups > Create group`
   - REST API: `POST /rest/api/3/group` with `{"name": "..."}`
   - Structure by: Teams (engineering, product, sales), Roles (admins, users, viewers), Projects (project-alpha-...