document360

# Document360

Document360 is a knowledge base platform that helps SaaS companies create, organize, and host self-service documentation for their customers. It's used by customer support, product, and documentation teams to reduce support tickets and improve customer satisfaction. Think of it as a help center builder with advanced features for collaboration and content management.

Official docs: https://document360.com/docs

## Document360 Overview

- **Article**
  - **Category**
- **Project**
- **Assistant**
- **Report**
- **Team account**
- **Reader account**
- **Documentation**
- **Integration**
- **Workspace**
- **Security**
- **Role**
- **Group**
- **User**
- **API key**
- **Portal setting**
- **SEO setting**
- **Style customization**
- **Domain**
- **IP restriction**
- **Content rephrase**
- **Migration**
- **Billing**
- **Audit log**
- **Knowledge base assistant**
- **AI Article generator**
- **AI Category generator**
- **AI Project generator**

Use action names and parameters as needed.

## Working with Document360

This skill uses the Membrane CLI to interact with Document360. Membrane handles authentication and credentials refresh automatically — so you can focus on the integration logic rather than auth plumbing.

### Install the CLI

Install the Membrane CLI so you can run `membrane` from the terminal:

```bash
npm install -g @membranehq/cli
```

### First-time setup

```bash
membrane login --tenant
```

A browser window opens for authentication.

**Headless environments:** Run the command, copy the printed URL for the user to open in a browser, then complete with `membrane login complete <code>`.

### Connecting to Document360

1. **Create a new connection:**
   ```bash
   membrane search document360 --elementType=connector --json
   ```
   Take the connector ID from `output.items[0].element?.id`, then:
   ```bash
   membrane connect --connectorId=CONNECTOR_ID --json
   ```
   The user completes authentication in the browser. The output contains the ne...