Vendor Performance Audit

# Vendor Performance Audit
**Framework: Vendor Performance Scorecard (VPS)**
**Output: Scored vendor review, improvement plan or offboarding recommendation**

Most vendor relationships drift because nobody's measuring them. This quarterly audit system gives you a structured way to evaluate every significant vendor, surface problems before they escalate, and make data-driven decisions about renewing, renegotiating, or replacing.

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## When to Run This Audit

- **Quarterly** for all Priority vendors (ACV > $10K or operationally critical)
- **Semi-annually** for Standard vendors
- **Triggered** any time a major incident occurs (SLA breach, security issue, delivery failure)
- **Pre-renewal** (minimum 60 days before contract end)

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## Phase 1: KPI Scorecard

Rate each dimension 1-5. Be honest — this is for your decision-making, not the vendor's feelings.

### Dimension 1: Delivery & SLA Performance (Weight: 30%)

| Score | Criteria |
|-------|---------|
| 5 | Consistently exceeds SLA. Proactive communication on any hiccup. Zero surprise failures. |
| 4 | Meets SLA >95% of the time. Issues are rare and resolved quickly. |
| 3 | Meets SLA most of the time. Occasional misses with reasonable resolution. |
| 2 | Frequent SLA misses. Resolution is slow or requires escalation. |
| 1 | Regular delivery failures. SLA is aspirational, not operational. |

**Evidence required:** Pull ticket data, delivery logs, or incident records. Don't score from memory.

### Dimension 2: Quality of Output (Weight: 25%)

| Score | Criteria |
|-------|---------|
| 5 | Output exceeds expectations. Error rate near zero. Rework is essentially unheard of. |
| 4 | Output meets quality bar consistently. Minor issues handled proactively. |
| 3 | Generally acceptable quality. Some rework required. |
| 2 | Quality is inconsistent. Rework is common. Internal team spends time fixing vendor output. |
| 1 | Output frequently doesn't meet standards. Significant internal overhead to compensate. |

### Dime...