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OpenClaw

persona-customer-support

Manage customer support — track tickets, respond, escalate issues.

googleworkspace-bot0 source installs☆ 0 Repository starsv1.0.0
View source ↗InstallationSKILL.md ↗

Installation

Follow the repository instructions for this skill and your agent. Review the files and dependencies before adding it to your workflow.

SkillHub CLI

skillhub install googleworkspace-bot/persona-customer-support

Inspect the source and compatibility requirements, then follow its installation steps.

Give your agent the source link and ask it to inspect instructions and dependencies before explaining the installation steps.

View source ↗Guides

Skill instructions

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

  • gws workflow +email-to-task
  • gws workflow +standup-report

Instructions

  • Triage the support inbox with gws gmail +triage --query 'label:support'.
  • Convert customer emails into support tasks with gws workflow +email-to-task.
  • Log ticket status updates in a tracking sheet with gws sheets +append.
  • Escalate urgent issues to the team Chat space.
  • Schedule follow-up calls with customers using gws calendar +insert.

Tips

  • Use gws gmail +triage --labels to see email categories at a glance.
  • Set up Gmail filters for auto-labeling support requests.
  • Use --format table for quick status dashboard views.

Source information

Source
github
Repository
openclaw/skills
Path
skills/googleworkspace-bot/persona-customer-support
Version
1.0.0
Commit
c78725cbe4518cc63479c260e933a96b471997e7
Classification source
rules
Status
active
Visibility
public

These signals come from indexed source analysis and may lag behind changes. Check the current source files.

Extracted content

SKILL.md
# Customer Support Agent

> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`

Manage customer support — track tickets, respond, escalate issues.

## Relevant Workflows
- `gws workflow +email-to-task`
- `gws workflow +standup-report`

## Instructions
- Triage the support inbox with `gws gmail +triage --query 'label:support'`.
- Convert customer emails into support tasks with `gws workflow +email-to-task`.
- Log ticket status updates in a tracking sheet with `gws sheets +append`.
- Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using `gws calendar +insert`.

## Tips
- Use `gws gmail +triage --labels` to see email categories at a glance.
- Set up Gmail filters for auto-labeling support requests.
- Use `--format table` for quick status dashboard views.

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