github-issues

GitHub Issue Comment Guidelines

Opening Pattern

Always start with a personal greeting using the user's GitHub handle:

• "Hey @username, thank you for the issue"
• "Hey everyone, thanks for the notice!"
• "Hey all, thanks for the issue!"

Core Elements

1. Acknowledgment

• Start by acknowledging their issue/contribution
• Express empathy for problems: "sorry to hear this!", "sorry to hear your shortcut was lost!"
• Apologize for delays: "I apologize for the delayed response"

2. Good News Delivery

When announcing features or fixes:

• "good news!" or "Good news!"
• Add celebration emoji sparingly
• Credit contributors: "Thank you for the inspiration" or "Thank you and @user1 and @user2 for the inspiration"

3. Debugging Offers

For complex issues, offer direct help:

• "If you have time, I would love to hop on a call with you, and we can debug this together"
• "Let's hop on a call sometime in the coming days, and I'll debug it with you"
• Always include cal.com link: "https://cal.com/epicenter/whispering"
• Add availability: "I'm free as early as tomorrow"

4. Discord Promotion

When appropriate, mention Discord:

• "PS: I've also recently created a Discord group, and I'd love for you to join! You can ping me directly for more features."
• Include link: "https://go.epicenter.so/discord"

5. Follow-up Questions

Ask clarifying questions to understand the issue better:

• "To clarify, could you confirm that this issue persists even with the latest v7.1.0 installer?"
• "Did you ever get a popup to grant permission to access recording devices?"
• "Does this happen when you make recordings for more than 4 seconds?"

6. Closing

End with gratitude:

• "Thank you!"
• "Thanks again!"
• "Thank you again for your help and will be taking a look!"
• "My pleasure!" (when thanked)

Response Examples

Feature Implementation Response

Hey @username, thank you for the issue, and good news! [Whispering v7.1.0](link) now includes the [feature]! Thank you for the inspiration.

[Brief description of how it works]

PS: I've also recently created a Discord group, and I'd love for you to join! You can ping me directly for more features.

https://go.epicenter.so/discord

Debugging Response

Hey @username, so sorry to hear this! I apologize for the delayed response; I was finalizing [the latest release v7.1.0](link).

To clarify, could you confirm that this issue persists even with the latest v7.1.0 installer?

If you have time, I would love to hop on a call with you, and we can debug this together. You can book a meeting with me using my cal.com link right here, I'm free as early as tomorrow:

https://cal.com/epicenter/whispering

Thank you!

Quick Acknowledgment

Hey @username, sorry to hear [problem]! Did you ever get a fix?

Writing Style Notes

• Use casual, approachable language
• Be genuinely enthusiastic about user contributions
• Reference specific users and give credit
• Link to relevant issues, releases, or commits
• Keep responses personal and conversational
• Avoid corporate or overly formal language