OpenClaw

incident-ticket-manager

Create and route ad operations incident tickets for Meta (Facebook/Instagram), Google Ads, TikTok Ads, and multi-platform campaign failures.

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查看来源 ↗安装与使用 SKILL.md ↗

安装与使用

请根据来源仓库和你的 AI 工具说明安装此技能。先阅读技能文件和依赖要求，再添加到工作流。

SkillHub CLI

skillhub install danyangliu-sandwichlab/incident-ticket-manager

打开来源仓库，查看说明和兼容环境后，按来源提供的命令或步骤安装。

将来源链接提供给你的 Agent，让它先读取说明、核对依赖，并向你说明将执行的安装步骤。

查看来源 ↗使用指南

技能说明

Ads Incident Tickets

Purpose

Core mission:

incident capture, severity classification, owner routing

This skill is specialized for advertising workflows and should output actionable plans rather than generic advice.

When To Trigger

Use this skill when the user asks for:

ad execution guidance tied to business outcomes
growth decisions involving revenue, roas, cpa, or budget efficiency
platform-level actions for: Meta (Facebook/Instagram), Google Ads, TikTok Ads, YouTube Ads
this specific capability: incident capture, severity classification, owner routing

High-signal keywords:

ads, advertising, campaign, growth, revenue, profit
roas, cpa, roi, budget, bidding, traffic, conversion, funnel
meta, googleads, tiktokads, youtubeads, amazonads, shopifyads, dsp

Input Contract

Required:

entity_ids: account, campaign, adset, or ad identifiers
incident_or_audit_scope
time_window

Optional:

logs_or_events
policy_flags
alert_thresholds
owner_contacts

Output Contract

Operational Status Summary
Severity-ranked Findings
Mitigation Actions
Escalation Ticket Payload
Monitoring Checklist

Workflow

Confirm operational scope and impacted entities.
Validate data freshness and event completeness.
Detect anomalies, policy flags, or setup gaps.
Rank fixes by spend risk and recovery speed.
Emit owner-ready action and ticket payload.

Decision Rules

If data is stale, block final judgement and request refresh timestamp.
If high-severity risk is found, recommend containment action first.
If root cause is uncertain, provide top hypotheses with validation order.

Platform Notes

Primary scope:

Meta (Facebook/Instagram), Google Ads, TikTok Ads, YouTube Ads

Platform behavior guidance:

Keep recommendations channel-aware; do not collapse all channels into one generic plan.
For Meta and TikTok Ads, prioritize creative testing cadence.
For Google Ads and Amazon Ads, prioritize demand-capture and query/l...

来源信息

Source: github
Repository: openclaw/skills
Path: skills/danyangliu-sandwichlab/incident-ticket-manager
Version: —
Commit: 493a2f7a8a942227f1b287a2e69a406e819ba27c
分类来源: rules
状态: active
可见性: public

这些信息来自收录时的来源分析，可能滞后；使用前请核对最新来源文件。

来源内容

SKILL.md

# Ads Incident Tickets

## Purpose
Core mission:
- incident capture, severity classification, owner routing

This skill is specialized for advertising workflows and should output actionable plans rather than generic advice.

## When To Trigger
Use this skill when the user asks for:
- ad execution guidance tied to business outcomes
- growth decisions involving revenue, roas, cpa, or budget efficiency
- platform-level actions for: Meta (Facebook/Instagram), Google Ads, TikTok Ads, YouTube Ads
- this specific capability: incident capture, severity classification, owner routing

High-signal keywords:
- ads, advertising, campaign, growth, revenue, profit
- roas, cpa, roi, budget, bidding, traffic, conversion, funnel
- meta, googleads, tiktokads, youtubeads, amazonads, shopifyads, dsp

## Input Contract
Required:
- entity_ids: account, campaign, adset, or ad identifiers
- incident_or_audit_scope
- time_window

Optional:
- logs_or_events
- policy_flags
- alert_thresholds
- owner_contacts

## Output Contract
1. Operational Status Summary
2. Severity-ranked Findings
3. Mitigation Actions
4. Escalation Ticket Payload
5. Monitoring Checklist

## Workflow
1. Confirm operational scope and impacted entities.
2. Validate data freshness and event completeness.
3. Detect anomalies, policy flags, or setup gaps.
4. Rank fixes by spend risk and recovery speed.
5. Emit owner-ready action and ticket payload.

## Decision Rules
- If data is stale, block final judgement and request refresh timestamp.
- If high-severity risk is found, recommend containment action first.
- If root cause is uncertain, provide top hypotheses with validation order.

## Platform Notes
Primary scope:
- Meta (Facebook/Instagram), Google Ads, TikTok Ads, YouTube Ads

Platform behavior guidance:
- Keep recommendations channel-aware; do not collapse all channels into one generic plan.
- For Meta and TikTok Ads, prioritize creative testing cadence.
- For Google Ads and Amazon Ads, prioritize demand-capture and query/l...

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