Customer Service Reply

customer service reply

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安装方式

直接复制以下提示词，发送给你的 AI 助手即可完成安装。

请先检查是否已安装 SkillHub 商店，若未安装，请根据 https://skillhub-1388575217.cos.ap-guangzhou.myqcloud.com/install/skillhub.md 安装 SkillHub 商店，然后安装 Customer Service Reply 技能。若已安装，则直接安装 Customer Service Reply 技能。

Overview

Skill Key: ckchzh/customer-service-reply
Author: ckchzh
Source Repo: openclaw/skills
Version: -
Source Path: skills/ckchzh/customer-service-reply
Latest Commit SHA: 59c9202bdb9158f411cce1386271617f634183df

Extracted Content

SKILL.md excerpt

# customer-service-reply

客服话术和回复模板生成器。售前咨询、售后问题、差评回复、退换货、升级处理、行业FAQ、满意度挽回。

## Usage

This skill provides a script `cs.sh` for generating customer service reply templates.

### Commands

| Command | Description |
|---------|-------------|
| `cs.sh presale "产品" "客户问题"` | 售前咨询回复 |
| `cs.sh complaint "投诉内容"` | 投诉处理话术 |
| `cs.sh bad-review "差评内容"` | 差评回复（诚恳+解决方案） |
| `cs.sh refund "退款原因"` | 退换货话术 |
| `cs.sh escalate "问题描述"` | 升级处理方案（L1→L2→L3→L4分级话术） |
| `cs.sh faq "行业"` | 行业FAQ自动生成（20个高频问题+标准回答） |
| `cs.sh satisfaction "评分" "反馈"` | 满意度挽回（根据1-5分输出对应策略） |
| `cs.sh help` | 显示帮助信息 |

### How to run

```bash
bash scripts/cs.sh <command> [args...]
```

### Examples

```bash
# 基础功能
bash scripts/cs.sh presale "蓝牙耳机" "能防水吗"
bash scripts/cs.sh complaint "发货太慢了，等了一周还没收到"
bash scripts/cs.sh bad-review "质量太差，用了两天就坏了"
bash scripts/cs.sh refund "尺码不合适想换货"

# 新增功能
bash scripts/cs.sh escalate "客户要求退一赔三，威胁投诉12315"
bash scripts/cs.sh faq "美妆"
bash scripts/cs.sh faq "数码"
bash scripts/cs.sh satisfaction "2" "产品有质量问题"
bash scripts/cs.sh satisfaction "5" "非常满意"
```

## Tips

查看 `tips.md` 获取电商客服实战技巧（响应速度、投诉处理、满意度管理等）。

## Notes

- 纯本地生成，不依赖外部API
- Python 3.6+ 兼容
- 话术风格：专业、诚恳、有温度

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